KPIs for CX

What Is CX?

Why Invest In Customer Experience

The Importance Of Measuring CX Success

What Is Customer Retention?

Key Categories When Measuring CX

PSFK Community Survey

Q: What are the KPIs you are using to measure the performance and/or quality of your customers’ brand or purchase experience?

Q: What do each of these KPIs tell you and how do you utilize them?

Q: Of those KPIs, which is the most important metric to your organization?

Q: Are there any areas of CX that are currently unmeasured or insufficiently measured, where you need more visibility?

Q: Please choose one of these two options that best describes how you utilize CX KPIs.

To Conclude



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